Shipping policy
Shipping Policy | Ozo.Zone
At Ozo.Zone, we strive to deliver your orders swiftly and safely. All items are dispatched with end-to-end tracking so you can follow your order right to your doorstep.
1. Processing Times
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Dispatch: Orders are processed and dispatched within 1–2 business days (Monday to Friday, excluding Australian public holidays).
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Order Cut-Off: Orders placed before 12:00 PM AEST will begin processing the same business day.
2. Domestic Shipping (Australia)
We partner with Australia Post to offer reliable nationwide delivery across all states and territories.
| Shipping Method | Estimated Delivery Time | Cost |
| Standard Shipping | 2–6 business days | FREE on orders over $80 / $8.95 flat rate |
| Express Shipping | 1–3 business days | $12.95 flat rate |
Note: Deliveries to regional, rural, or remote areas (including WA, NT, and TAS) may require an additional 2–3 business days.
3. International Shipping
We ship worldwide! International rates are calculated at checkout based on destination and package weight.
| Region | Standard Delivery | Express Delivery |
| New Zealand | 4–8 business days | 2–5 business days |
| USA & Canada | 6–10 business days | 3–6 business days |
| UK & Europe | 6–12 business days | 3–7 business days |
| Rest of World | 8–15 business days | 4–8 business days |
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Free International Shipping: Offered on orders over $150 AUD (Standard Post).
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Customs & Duties: Import duties, taxes, and local customs fees are not included in the item price or shipping cost. These charges are the responsibility of the recipient.
4. Tracking Your Order
Once your order has shipped, you will receive an automated shipping confirmation email containing your tracking number and a link to trace your delivery in real time.
5. Incorrect Addresses & Undeliverable Packages
Please double-check your shipping address during checkout. Ozo.Zone is not responsible for orders shipped to incorrect addresses provided by the buyer. If a parcel is returned to us due to an incorrect address, redelivery fees will apply.
6. Lost, Stolen, or Damaged Items
If your order arrives damaged or is lost in transit, please contact us immediately at ozone.bookings@gmail.com with your order number and photos (if applicable). We will work directly with the courier to resolve the issue or dispatch a replacement quickly.